HOLLINGTON CONSULTANCY
Notes · Appeals · Method

How to read a refusal

A decision notice is a short document that people read for thirty seconds and then react to for six months. Read properly, it usually tells you exactly what to do next.

§1There are four kinds of reason, and they behave differently

Reasons for refusal look alike on the page. They aren't.

Evidential gaps. "Insufficient information has been submitted to demonstrate that..." This is not a refusal of your scheme. It's a refusal of your paperwork. It is the most beatable kind of reason and the most commonly misread — people appeal these when they should have submitted the missing report.

Policy conclusions. "The proposal is contrary to Policy X because..." Arguable, and the argument is technical. It turns on whether the policy actually says what the officer says it says, whether it's up to date, and how much weight it carries.

Planning judgement. "The proposal would result in an unacceptable impact on the character of the area." An Inspector will form their own view, but they are slow to substitute it for a local authority's on a matter of pure judgement. Winnable, but the hardest category.

Unsustainable reasons. Occasionally a refusal cites something the authority cannot actually defend — a policy that doesn't apply, a consideration that isn't material, or a conclusion flatly inconsistent with their own recent decisions. These are the ones where a costs application becomes worth assessing.

§2Count them, then weigh them

A single-reason refusal and a five-reason refusal are different problems, and not in proportion to the number.

Five reasons often means a scheme that's fundamentally in the wrong place. But it can also mean an officer building a defensive wall around one real objection — where four reasons are makeweights and one is doing all the work.

One reason is usually honest and usually specific. It's also the easiest to fix, because you know exactly what you're solving.

Read them for which ones would actually have to fall for the decision to change. That's a shorter list than the notice suggests.

§3Read the officer's report, not just the notice

The decision notice is the conclusion. The officer's report is the reasoning, and it's public.

It tells you what was actually considered, which consultees objected and on what grounds, how the officer weighed things, and — critically — whether the recommendation was approval. A committee refusal against an officer recommendation of approval is a materially different position from an officer refusal, and it's the single most useful fact you can establish in the first ten minutes.

The report also shows you what the officer thought your evidence said, which is not always what you thought it said.

§4Check what was consulted on

Objections from statutory consultees carry different weight from neighbour objections, and both carry different weight from a councillor's view.

Where a statutory consultee objected, that objection usually has to be answered on its own terms — you rarely beat it by arguing planning merits around it. Where the objection was local and the statutory consultees were content, the position is often better than the volume of correspondence suggests.

§5Then choose the route

Three options, and the reading above should have picked one for you:

Resubmit — where the reasons are evidential gaps or a fixable design point. Faster, cheaper, and you keep control.

Appeal — where the reasons are wrong in principle, or where the relationship with the authority has broken down and further engagement won't help.

Negotiate — where the objection is to one element rather than the principle, and there's a version of the scheme the authority could support.

The deadlines constrain the choice: 12 weeks from a householder or minor commercial refusal, 6 months from most others, 28 days from an enforcement notice.

§6The April 2026 rule changes this calculation

For appeals relating to applications dated on or after 1 April 2026, an appellant generally cannot introduce evidence that wasn't before the council.

Which means the evidential-gap category — the most beatable reason for refusal — has become the least appealable one. If you were refused for not submitting a daylight assessment, you generally can't cure that by submitting it at appeal. You cure it by applying again with it.

That is close to the opposite of the advice that would have been right two years ago, and it is the single most important thing to understand when reading a refusal today.

“"Insufficient information" isn't a refusal of your scheme. It's a refusal of your paperwork — and since April 2026, it's the one you can't fix at appeal.”
What this means for your site
  1. Sort the reasons into the four categories. The list of reasons that actually has to fall is shorter than the notice implies.
  2. Get the officer's report. Establish whether the recommendation was approval.
  3. Match the route to the category — and remember that evidential gaps now point towards resubmission, not appeal.

Talk it through with a person.

Send us the decision notice. A first read costs you nothing and it usually settles the question.

Start a conversation

Related: Appeals & refusals